Return Policy

Our company accepts returns in order to make sure that our customers are satisfied with their purchases from us. The company wants their customers to thoroughly evaluate the goods and give them troubleshooting advice so they can find a solution quickly.

Return Time as a Standard

If a customer wishes to apply for a refund within 7 days of receiving the shipment, they may do so via our website. Item returns should be unopened and undamaged when they are being returned. Returns of items that do not comply with our return policy will be rejected and the order will be sent back to the address where the order was originally shipped.

There are a variety of products and services offered by wecustomboxes.com that can be customized based on the client's request. In the case of damaged or non-conforming products, it is considered a good practice for the customer to immediately notify the company if they do not meet their criteria and specifications. Upon receiving your order, you are required to email us at [email protected] within 3 working days of receiving it.

This policy is referred to as DOA (Dead on Arrival)

Any claim for damaged, missing, or incorrect items must be reported to us within three working days after the delivery of the item. I would like you to take the time to inspect your things carefully when you receive them. The responsibility lies with you to inspect the things within the specified time frame and to notify us if there are any problems as soon as possible. It is not possible for us to cover minor scratches and discolorations since they are both considered to be normal wear and tear over time.

The cost of shipping a return

It is not possible to get your money back if you have made a mistake. In cases where the error in the product is determined to be the company's fault, we will offer a free reprint of the product if the company is responsible for the error. There is a management team at Custom Boxes that is responsible for determining the cause of the defect.

A customer is required to return the entire order within 7 working days at his/her own expense, along with any necessary documentation or product faults, as well as any digital images, in order to ensure that the order can be reprinted properly. If the client has made a mistake and they still wish to get a refund, they must return the printed job; a chargeback will be issued after the company has deducted the setup and shipping costs for the product.

Returns and refunds

Our team will send you an email to let you know that we have received your returned item once it has been received and inspected. As part of the refund process, we will notify you if your refund request has been approved or rejected. Within a certain period of time, if your refund request is approved, you can expect your refund to be processed, and your credit card or other original method of payment will be automatically credited within a certain timeframe.

Refunds that are late or missing

The first thing to do if you have not received a refund yet is to check your bank account again. After you have contacted your credit card company, it may take some time before your refund is officially posted to your account. As a next step, you should contact your bank. The time it takes for a refund to be posted depends on the amount of processing time involved. In the event that you've done all of this, and you still haven't received your refund yet, please contact us at [email protected] as soon as possible.

Returns and shipping information

The shipping costs for returning your item will be your responsibility and we are not responsible for any of them. There is no refund for shipping costs. Your refund will include the cost of return shipping, minus the cost of return shipping if you receive a refund. You may need to wait a little longer for your exchanged product to reach you if you live in a different part of the country.

Are you looking for help?

Feel free to contact us at [email protected] if you have any questions regarding refunds or returns.